Delivery and Returns
Delivery Charges
Delivery info and charges depend on the value of the shipment (except Alcohol Sales) and where it will be sent.
You will see the costs both set out below and at the checkout, before confirming your order.
Delivery costs are mostly subsidised i.e. we charge less than it costs.
With years of experience shipping worldwide, we ship by the most appropriate and reliable method available. i.e There may be less expensive non-trackable shipping options but to best ensure safe delivery we mainly ship by trackable and signed-for methods.
Courier and Signature for orders with a value over £50 and Alcohol Sales
Please note that for all orders with a value over £100 and Alcohol Sales delivery will be made by Courier. This is fully trackable with a signature required at delivery.
Additionally for Alcohol Sales proof of legal drinking Age in that Country will be required.
UK Mainland (excluding Highlands) – Standard Delivery Info
FREE for Orders with a value over £100 *excluding Alcohol.
For orders with a value of £100 and below, delivery costs are £4.50.
All orders with a value less than £100, delivery is by regular post.
UK Mainland (excluding Highlands) – Courier, Express Delivery and Alcohol Sales
This option can be chosen for items in stock and is mandatory for Alcohol Sales and costs £12.
This option and all orders with a value of more than £50 are made by Courier and is fully trackable with a signature required at delivery.
Scottish Highlands – Standard Delivery
For orders with a value of £100 and below, delivery costs are £4.50.
For all orders with a value less than £50, delivery is by regular post and delivery info are not trackable.
Scottish Highlands – Courier, Express Delivery and Alcohol Sales
This option can be chosen for items in stock and costs £12.
For Alcohol Sales this option is mandatory and costs £18.
This option and all orders with a value of more than £50 are made by Courier and is fully trackable with a signature required at delivery.
UK Offshore including Scottish Islands, Channel Islands and Northern Ireland – Standard Delivery
For orders with a value of £50 and below delivery costs are £4.50.
All orders with a value less than £50 delivery are by regular post and are not trackable
UK Offshore including Scottish Islands, Channel Islands and Northern Ireland – Courier, Express Delivery and Alcohol Sales
This option can be chosen for items in stock and costs £24.
For Alcohol Sales this option is mandatory and costs £30.
This option and all orders with a value of more than £50 are made by Courier and is fully trackable with a signature required at delivery.
Europe
For orders of any value (except Dog Beds) delivery costs are £40.
For Dog Beds (due to their considerable size) delivery costs are £95.
All deliveries will be made by Courier and are fully trackable with a signature required.
USA and Canada
For orders of any value (except Dog Beds) delivery costs are £45.
For Dog Beds (due to their considerable size) delivery costs are £125.
All deliveries will be made by Courier and are fully trackable with a signature required.
Rest of the World
For orders of any value (except Dog Beds) delivery costs are £60.
For Dog Beds (due to their considerable size) delivery costs are £195.
All deliveries will be made by Courier and are fully trackable with a signature required.
Taxes and Duties
Sales to addresses within the United Kingdom are subject to Value Added Tax (VAT) although certain goods such as children’s clothing may be exempt. Shipments to addresses out with the United Kingdom are not charged VAT.
Please note similar to all international retailers, we can accept no responsibility for duties and other import taxes which certain countries (or states) may apply to your order. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.
Furthermore, if you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs, or tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to us, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.
Returns Policy
We want you to be totally satisfied with anything that you purchase from Kinloch Anderson. Therefore, if for any reason you change your mind you have 28 days to return any unwanted items to us. Any returned items must be in its original unused condition.
The exception to this return policy is goods made to your personal requirements or specifications (e.g. a kilt made to your own specific measurements in a particular tartan). In these circumstances we can accept no returns unless we have not supplied the goods to the specifications given to us by you the customer.
Please note that you will be responsible for the costs of returning an item under this 28-Day Returns Guarantee including any re-importation taxes unless the goods supplied are faulty.
Should you wish to return an item please contact us before doing so to ensure this can be done in a timely and effective manner. Returned items must be sent back to us in their original packaging with any related accessories and the relevant receipt.
We recommend goods are returned using a secure and traceable shipping method as they remain your responsibility until they are received back to us. You can then either exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order.
Company Information
The registered company address of Kinloch Anderson Ltd is:
4 Dock Street
Leith
Edinburgh
EH6 6EY
Company registration number: SC8191