Returns Policy

Returns Policy
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.

28-DAY RETURNS GUARANTEE
We want you to be totally satisfied with anything that you purchase from the Kinloch Anderson website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date of despatch.

The exception to this is goods made or ordered to your personal requirements or specifications (e.g. a Kilt, Skirt, Jacket, Waistcoat, pair of Trousers etc. made to your own specific measurements in a particular tartan or material, or cloth by the metre ordered in a particular tartan or items that are embroidered to your own specification). In these circumstances we can accept no returns unless we have not supplied the goods to the specifications given to us by you the customer.

Please note that you will be responsible for the costs of returning an item under this 28-Day Returns Guarantee including any re-importation taxes unless the goods supplied are faulty.

Should you wish to return an item please contact us before doing so to ensure this can be done in a timely and effective manner. Returned items must be sent back to us in their original packaging with any related accessories and the relevant receipt.

We recommend goods are returned using a secure and traceable shipping method as they remain your responsibilty until they are received back to us. For items with a total value of over £50 Royal Mail Special Delivery or equivalent is advised to ensure the goods are adequately insured.

You can then either exchange the item for something else or receive a full refund of the price paid (excluding any delivery charges and card processing charges). The refund will be made to the card used when placing your order.

Return goods to:

The Shop
Kinloch Anderson Ltd
Commercial Street / Dock Street
Leith
Edinburgh
EH6 6EY
United Kingdom